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Quality of Service Monitoring Policy

If a Service Provider has failed to deliver the quality of service as specified by CertainShops Ltd below or has been the subject of complaint on three occasions then he/she will be removed from the site.

Breaches of Quality of Service are:

A Service Provider receives a total rating of 7 or less from the feedback form

A Service Provider has not responded to a client within 24 hours (use of autoresponders are considered to be an acceptable response)

Fails to keep an appointment as agreed with the client

There is an actual complaint from a client

CertainShops receives a poor testimonial regarding a Service Provider

Fails to deliver the service as agreed with the client on the booking form

The Procedure for breaches of Quality of Service are:

CertainShops will contact the Client to inform them the matter is being looked into

Encourage the Service Provider and customer to resolve the issues involved

Following a resolution invite client to re rate the Service Provider and/or up date the testimonial

If however there have been three occasions of breaches of Quality of Service then the Service Provider concerned will be removed from the site permanently.

One Stop Shop: To provide online a reliable source of professional services throughout the UK from Legal and Accountancy to IT and Stress Management Coaching.

Exclusivity: An exclusive group of quality professionals who are selected by us.

No hidden costs: Our busy UK clients can agree prices up front for the services offered.

No geographic constraints: Accessible to anyone, anyplace, anytime. Anywhere there is an Internet connection - home, office or even on holiday.